Intergovernmental Evaluation Platform UX Case Study.
_year
2024
_designer
Dejan Skondric
_location
Vienna, Austria
_client
NDA Singed
_project goal
Overhauling of the intergovernmental evaluation platform, aligning
business processes and ensuring the new platform is intuitive for
their users while providing key information and insights that help
them drive their business and decision making.
_overview
The intergovernmental agency initiated and implemented a comprehensive
overhaul of their data evaluation platform utilized throughout their
operational procedures. The platform, previously outdated and poorly
executed, underwent a complete transformation. Prior to the revamp,
users were limited by a lack of clarity regarding available tools,
with functionality varying depending on the chosen package. Through
the revamped platform, users now have the capability to seamlessly
enter, select, and analyze data and associated attributes. The
previous inefficiencies, characterized by time wasted navigating
nested structures and cumbersome screen layouts, have been addressed.
The revamped platform eliminates these hindrances, enabling efficient
monitoring, scheduling, and analysis of various parameters, thereby
streamlining the agency's business processes.
_problems
Bureaucratic Hurdles
Complex decision-making processes.
Lengthy approval cycles for even minor changes.
Navigating through layers of hierarchy for project approvals.
Confidentiality Concerns
Strict protocols and measures to handle confidential data.
Limited access to certain information, which may impact
project progress.
High scrutiny and scrutiny over data security practices force
us to work like ‘blind coding’.
Change Management
Employees may resist changes to established processes.
Overcoming the inertia associated with corporate culture.
Ensuring that proposed changes align with the
organization's values.
_research and development
Prior to embarking on the revamp project, extensive research was
conducted to identify the shortcomings of the existing data
evaluation platform and to understand user needs and preferences.
This research involved gathering feedback from stakeholders within
the intergovernmental agency, including analysts, administrators,
and decision-makers. Surveys, interviews, and usability tests were
conducted to gain insights into user frustrations, pain points, and
desired features. Additionally, market research was conducted to
analyze industry best practices and emerging technologies in data
evaluation platforms. The findings from this research phase provided
invaluable guidance in shaping the objectives and scope of the
revamp project.
_visual design
In redesigning the data evaluation platform, I worked closely with
Matija, the Lead Project Manager, to improve the visual design. My
focus was on enhancing user experience and efficiency by creating a
clean, intuitive interface that prioritized ease of navigation and
accessibility of tools. I carefully selected visual elements such as
color schemes, typography, and iconography to ensure clarity and
consistency throughout the platform. I iteratively developed and
refined wireframes and mockups based on user feedback to align with
user preferences and usability standards. The resulting visual design
not only modernized the platform's aesthetic but also contributed
to a more enjoyable and productive user experience.
_summary
The revamp of the intergovernmental agency's data evaluation
platform represents a strategic initiative aimed at enhancing
operational efficiency and effectiveness. Through meticulous
research and collaboration, the project addressed the limitations of
the existing platform and introduced a revamped solution tailored to
meet user needs and industry standards. By leveraging insights from
stakeholders and incorporating best practices in visual design, the
revamped platform offers improved functionality, usability, and
accessibility. Ultimately, the successful execution of this project
positions the agency to better leverage data in decision-making
processes, thereby driving greater value and impact across its
operations.
