Intergovernmental Evaluation Platform UX Case Study.

_year

2024

_designer

Dejan Skondric

_location

Vienna, Austria

_client

NDA Singed

_project goal

Overhauling of the intergovernmental evaluation platform, aligning business processes and ensuring the new platform is intuitive for their users while providing key information and insights that help them drive their business and decision making.

_overview

The intergovernmental agency initiated and implemented a comprehensive overhaul of their data evaluation platform utilized throughout their operational procedures. The platform, previously outdated and poorly executed, underwent a complete transformation. Prior to the revamp, users were limited by a lack of clarity regarding available tools, with functionality varying depending on the chosen package. Through the revamped platform, users now have the capability to seamlessly enter, select, and analyze data and associated attributes. The previous inefficiencies, characterized by time wasted navigating nested structures and cumbersome screen layouts, have been addressed. The revamped platform eliminates these hindrances, enabling efficient monitoring, scheduling, and analysis of various parameters, thereby streamlining the agency's business processes.

_problems

Bureaucratic Hurdles

Complex decision-making processes.
Lengthy approval cycles for even minor changes.
Navigating through layers of hierarchy for project approvals.

Confidentiality Concerns

Strict protocols and measures to handle confidential data.
Limited access to certain information, which may impact project progress.
High scrutiny and scrutiny over data security practices force us to work like ‘blind coding’.

Change Management

Employees may resist changes to established processes.
Overcoming the inertia associated with corporate culture.
Ensuring that proposed changes align with the organization's values.

_research and development

Prior to embarking on the revamp project, extensive research was conducted to identify the shortcomings of the existing data evaluation platform and to understand user needs and preferences. This research involved gathering feedback from stakeholders within the intergovernmental agency, including analysts, administrators, and decision-makers. Surveys, interviews, and usability tests were conducted to gain insights into user frustrations, pain points, and desired features. Additionally, market research was conducted to analyze industry best practices and emerging technologies in data evaluation platforms. The findings from this research phase provided invaluable guidance in shaping the objectives and scope of the revamp project.

_visual design

In redesigning the data evaluation platform, I worked closely with Matija, the Lead Project Manager, to improve the visual design. My focus was on enhancing user experience and efficiency by creating a clean, intuitive interface that prioritized ease of navigation and accessibility of tools. I carefully selected visual elements such as color schemes, typography, and iconography to ensure clarity and consistency throughout the platform. I iteratively developed and refined wireframes and mockups based on user feedback to align with user preferences and usability standards. The resulting visual design not only modernized the platform's aesthetic but also contributed to a more enjoyable and productive user experience.

_summary

The revamp of the intergovernmental agency's data evaluation platform represents a strategic initiative aimed at enhancing operational efficiency and effectiveness. Through meticulous research and collaboration, the project addressed the limitations of the existing platform and introduced a revamped solution tailored to meet user needs and industry standards. By leveraging insights from stakeholders and incorporating best practices in visual design, the revamped platform offers improved functionality, usability, and accessibility. Ultimately, the successful execution of this project positions the agency to better leverage data in decision-making processes, thereby driving greater value and impact across its operations.

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